Returns and Terms & Conditions:
Sales Policy: All sales are considered final. We are committed to customer satisfaction, and while we regret that we cannot accept returns due to issues related to mold or pests, we may consider exceptions for other circumstances such as defects or damages during shipping. Please contact us with any questions or concerns.
Authorized Returns: If a return is authorized within 30 days from the date of purchase, a restocking fee of 20% or more, along with shipping costs, may apply. Returns will not be accepted after 30 days. All terms and conditions are at the full discretion of Mammoth Lighting LLC and are subject to change.
Shipping and Customs: Customers are responsible for all shipping charges, customs clearance, taxes, and duties associated with the importation of purchased products. While we facilitate customs clearance by providing necessary documentation, we are not liable for delays or additional costs incurred during the customs process or for any resulting returns.
Warranty:
Warranty Coverage: Mammoth Lighting LLC stands behind the quality of our products. We offer a 1-year warranty from the date of purchase for most products, with select items covered by a limited 5-year warranty. Please note that UV lights come with a 1-year warranty. Power drivers and control panels are covered for 1 year, light bars for 3 years, and fixtures + components for 5 years.
Warranty Terms: Warranty coverage applies exclusively to the original owner and the original product. It is not transferable and does not cover refurbished or used lights. Defects within the specified warranty period, not resulting from user error or improper use, may be eligible for repair parts at the discretion of Mammoth Lighting LLC.
Warranty Service: Within the first year, Mammoth Lighting LLC will provide repair parts at no additional charge to the purchaser (excluding shipping costs) for defects related to our manufactured products. After the first year, repair parts plus shipping costs may be incurred.
Warranty Exclusions: Mammoth Lighting LLC is not responsible for damages resulting from physical damage, product modifications, misuse, inappropriate installation, handling, or packaging.
Shipping and Liability: Customers are responsible for prepaying all inbound freight charges for both warranty and non-warranty repairs. We recommend insuring products during shipping to protect against damage or loss, for which we are not liable.
Limitation of Liability: In no case is Mammoth Lighting LLC liable for consequential damages, including lost profits or business, even if informed of the potential for such damages.
Additional Notes: This warranty policy is the sole authorized warranty by Mammoth Lighting LLC and supersedes any implied warranties. Mammoth Lighting LLC reserves the right to waive its warranty policy if payment of the invoice is not made in full upon delivery.
Instructions for Returning Products for Service: Customers must email detailed information, pictures, and videos to sales@mammothlighting.com for assistance with returns or warranty claims.
No Liability for Consequential Damages: Under no circumstances shall Mammoth Lighting LLC be liable for any special, incidental, or consequential damages.