Warranty + Sales Terms and Conditions

Returns, Terms & Conditions, and Warranty Policy

© Mammoth Lighting LLC – All Rights Reserved

1. Sales Policy – All Sales Final

All sales with Mammoth Lighting LLC (“Mammoth Lighting”) are final. No returns or exchanges are permitted once an order has been fulfilled or shipped, except under the following limited circumstances and solely at Mammoth Lighting’s discretion:

  • Products damaged in transit (must be reported within 72 hours of delivery)
  • Confirmed manufacturing defects not caused by misuse, environmental exposure, or improper installation (reported within 72 hours)
  • Written exceptions approved by Mammoth Lighting within 30 days of delivery

⚠️ Products showing any signs of pest, insect, or biological contamination (including mites, fungus, powdery mildew, or organic residue) are immediately ineligible for return or warranty.

2. Authorized Returns (If Approved in Writing)

If a return is expressly authorized by Mammoth Lighting:

  • A 15–25% restocking fee will apply
  • Customer is responsible for all shipping costs (original and return)
  • Items must be unused, in original packaging, and in resalable condition
  • No returns will be accepted after 30 days under any circumstance
  • Return authorization may be revoked if product condition changes or discrepancies are identified upon inspection

3. Shipping, Customs, and Import Liability

The customer assumes full responsibility for:

  • All shipping, freight, and handling charges
  • Import duties, taxes, and customs clearance
  • Providing accurate delivery information and accepting shipments in a timely manner

Mammoth Lighting is not responsible for customs delays, denied entry, or returned shipments due to customer error or non-compliance.

4. Shipping Liability

  • Shipments are covered only by the carrier’s default insurance unless additional coverage is requested in advance
  • Signature confirmation must be requested prior to shipment
  • Risk of loss transfers to the customer once the product is handed to the carrier

5. Limited Warranty Coverage

  • Multi-Bar Fixtures: 5-Year Limited Warranty
  • Light Bars & Control Panels: 4-Year Limited Warranty
  • UV / Specialty Components: 1-Year Limited Warranty
  • Clone & Inter-Canopy Lights: 1-Year Limited Warranty
  • PAR Meters & Controllers: 1-Year Limited Warranty
  • Drivers: 1–5 Years (per manufacturer specification)
  • Air Sanitizer: 1-Year Limited Warranty

6. Diode Failure Threshold

Warranty replacement applies only when 5% or more of total diodes within a fixture are nonfunctional. Minor degradation, discoloration, or isolated diode failure does not qualify.

7. Conditions That Void Warranty

Warranty coverage is void immediately if any of the following occur:

  • Use of IPM sprays, foliar applications, oils, acids, or corrosive chemicals
  • Pest infestation or biological contamination of any kind
  • Water intrusion, excessive humidity, or improper environmental conditions
  • Improper installation, incorrect voltage, or electrical damage
  • Unauthorized modification, tampering, or repair
  • Product resale or transfer to a third party
  • Any unpaid balance or outstanding invoice

8. Chargeback & Payment Dispute Policy

Initiating a chargeback or payment dispute without first contacting Mammoth Lighting and allowing a reasonable opportunity to resolve the issue constitutes a breach of these terms.

In such cases, Mammoth Lighting reserves the right, at its sole discretion, to:

  • Suspend or void all warranty coverage on the associated product(s)
  • Deny warranty claims, technical support, or replacement services
  • Recover all costs associated with the dispute, including administrative, shipping, and related expenses to the extent permitted by law

⚠️ Warranty support is expressly conditioned on good-faith cooperation. Customers are expected to work directly with Mammoth Lighting before initiating any dispute with a financial institution.

9. Driver Warranty Verification Requirement

For all driver-related warranty claims, the customer must:

  • Remove the driver casing
  • Cut the power cord
  • Provide a clear photo showing the serial number and modified unit

This process is required by the original component manufacturer. No exceptions.

10. Supplier / Discontinued Parts Clause

Mammoth Lighting does not guarantee indefinite availability of any component.

If a supplier discontinues or cannot provide a part:

  • The warranty obligation for that component may be considered fulfilled
  • Mammoth Lighting may, at its discretion, offer:
    • Prorated credit based on remaining coverage
    • Discounted replacement components
    • Comparable alternative parts

Mammoth Lighting is not obligated to reproduce or source discontinued components.

11. Warranty Claim Procedure

All claims must be submitted to: sales@mammothlighting.com

Include:

  • Product serial number
  • Description of the issue
  • Clear photo and/or video evidence

If required, the customer must ship the product for inspection.
Labor, installation, and removal costs are not covered.

12. Limitation of Liability

To the maximum extent permitted by law, Mammoth Lighting LLC shall not be liable for:

  • Crop loss, yield reduction, or failed harvests
  • Business interruption, lost revenue, or downtime
  • Labor costs, project delays, or operational losses
  • Any indirect, incidental, or consequential damages

Liability is strictly limited to the repair or replacement of defective components under this policy.

13. UV Radiation & Product Safety Disclaimer

Certain Mammoth Lighting products emit ultraviolet (UVA, UVB, or UVC) radiation.

By purchasing and using these products, the customer acknowledges and agrees:

  • Exposure to UV radiation may cause skin injury, eye damage, or other health risks
  • Mammoth Lighting is not responsible for any injury, damage, or misuse related to UV exposure
  • The customer assumes full responsibility for safe operation and compliance with all applicable safety guidelines

Customers must:

  • Use appropriate UV-rated protective eyewear and clothing
  • Avoid direct exposure to UV light sources
  • Follow all safety instructions and industry best practices

Failure to follow proper safety protocols is considered misuse and voids all liability and warranty coverage.

14. Entire Agreement

This policy constitutes the entire agreement and supersedes all prior or contemporaneous communications, whether written or verbal.

Mammoth Lighting LLC
Email: sales@mammothlighting.com
Phone: 855-662-6668